PRIVACY POLICY
For us at Above-Net respect and care for your personal data is a priority. Therefore, we spare no effort in complying with all necessary security measures to ensure your data is protected and that you, the data subject, are fully aware of how it is used by us.
RESPONSIBLE FOR PROCESSING
The controller of your data is the company ABOVE-NET COMERCIO DE INFORMATICA, TELECOMUNICACAO E SERVICOS LTDA ( Above-Net ), located at Rua Dalcidio Jurandir, 255, Loj 123, Barra Da Tijuca, Rio de Janeiro – RJ, CEP 22631-250, and registered with the CNPJ/MF under number 05.920.155/0001-60.
For any questions or queries about how we process your personal data, you can contact us via the following email address: vendas@abovenet.com.br
FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?
Customer Service Channels:
When you contact us through the contact form available on our website, or through our customer service channels (message, phone, or email), we will collect your identification and contact information so that we can, based on our legitimate interest or to enable the performance of the contract, respond to your message and/or take the necessary measures regarding your request. Please note that when using our telephone channel, the call may be recorded to ensure the quality of our services.
Additionally, based on our legitimate interest in maintaining a close relationship with our customers, we may use your data to send you promotional information about our products and services.
Newsletters
Personal data collected through the newsletter form will be processed based on our legitimate interest so that you can receive our biweekly clippings with news and information about our services and products.
Social media
Personal data published on our social media platforms (YouTube, Facebook, Instagram, Twitter, and LinkedIn) may be used, based on our legitimate interest, to send promotional information about our products and services. For information on how your data is used by the social media platforms on which Above-Net is present, we suggest you review their own privacy policies.
Blog
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor's IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to Gravatar to verify your use of the service.
Gravatar's privacy policy is available here: https://automattic.com/privacy/ . After your comment is approved, your profile picture will be publicly visible next to your comment.
This data may be used by us, based on our legitimate interest, to send you promotional information about our products and services.
Cookies
Cookies are small pieces of data stored in the browser of website visitors, typically used to track user settings and actions taken on a website.
Above Above-Net uses cookies for several important reasons, such as:
- To provide a great experience to our visitors and customers.
- To monitor and analyze the performance, operation and effectiveness of the website.
- To ensure our website is secure.
- To be able to offer personalized services according to your preferences.
Our website uses the following cookies:
| Name | Purpose | Duration |
| li_gc | Used to store the visitor's consent to the use of cookies for non-essential purposes. | 6 months |
| AnalyticsSyncHistory | Used to store information about the time a synchronization occurred with the lms_analytics cookie for users in the designated countries. | 1 month |
| _GRECAPTCHA | Google reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis. | 6 months |
| __ss_referrer | This cookie contains information about the origin of the visitor, called the origin of the visit. | 1 hour |
| bcookie | This is a 1st party cookie from Microsoft MSN to share website content via social media. | 1 year |
| lidc | This is a first-party cookie from Microsoft's MSN that ensures the proper functioning of this website. | 1 day |
| uuid2 | This cookie enables targeted advertising through the AppNexus platform – collects anonymous data on IP addresses from ad views, page views, and more. | 3 months |
| pa_openx_ts | This cookie is set by Perfect Audience and is used for advertising purposes based on user behavior data. | 1 year and 1 month |
| personalization_id | This cookie carries information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. | 1 year and 1 month |
| IDSYNC | This cookie carries information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. | 1 year |
| pa_yahoo_ts | This cookie is set by Perfect Audience and is used for advertising purposes based on user behavior data. | 1 year and 1 month |
| YSC | This cookie is set by YouTube to track views of embedded videos. | Section |
| VISITOR_INFO1_LIVE | This cookie is set by Youtube to track user preferences for Youtube videos embedded in sites;it can also determine whether the website visitor is using the new or old version of the Youtube interface. | 6 months |
| UserMatchHistory | This cookie is used to track visitors so that more relevant ads can be presented based on the visitor's preferences. | 1 month |
| koitk | Collects data about visitor behavior and interactions – This is used to optimize the website and make advertising on the website more relevant. | 1 year and 1 month |
| bscookie | Used by the social networking service, LinkedIn, to track the use of embedded services. | 1 year |
| __ss | This cookie stores the session ID for your visit. It is used in combination with _ss_tk to group site visits into reports for a single user. | 1 day |
For more information, visit the Google and LinkedIn privacy policies.
You can allow or block cookies, as well as delete your browsing data (including cookies) in your browser. Consult the options and instructions provided by your browser.
HOW LONG WILL WE KEEP THE DATA?
The personal data you provide will be retained indefinitely until you request deletion from our records. Personal data may not be deleted if it is necessary to comply with a legal or regulatory obligation, to exercise legal rights by Above-Net , or if it is stored anonymously.
Data collected through cookies will be kept for the periods stated in this Policy.
TO WHICH RECIPIENTS CAN WE COMMUNICATE YOUR DATA?
Your personal data may be transferred to the following recipients:
- Public bodies, for the purpose of complying with a judicial, legal or regulatory provision;
- Above-Net service providers related to website management and hosting, as well as marketing and IT companies and sales representatives.
Above-Net 's service providers store your data in data centers located outside of Brazil.
Above Above-Net will take all necessary measures to ensure that its representatives, employees, collaborators or third parties who need to have access to personal data to fulfill their professional duties in relation to the services, are subject to confidentiality commitments.
WHAT ARE YOUR RIGHTS REGARDING THE DATA PROVIDED?
At any time, you may exercise your rights to:
- Confirm whether we are processing your data;
- Have access to them;
- Request the correction of incomplete, inaccurate or outdated data;
- In some cases, request the anonymization, blocking or deletion of unnecessary, excessive data or data processed in non-compliance with the provisions of data protection regulations;
- Request data portability to another service provider;
- Request the deletion of personal data processed with your consent, except when necessary to comply with a legal or regulatory obligation on the part of Above-Net , or when they are kept anonymously;
- Request information about the public and private entities with which we share your data.
To obtain this information or submit a rights request, please contact us at vendas@abovenet.com.br
MODIFICATIONS TO OUR PRIVACY POLICY
In our pursuit of continuous improvement, we may change this Privacy Policy at any time. Whenever this occurs, we will post the changes on our website in a visible and easily accessible location.